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FAQ – Frequently Asked Questions

1. What is IFIND?
A lifestyle and community oriented loyalty program catered to your lifestyle which allows you to enjoy privileges and collect points for your purchases

2. How to be a member?
You may join by signing up the registration form at our participating partner outlets or through our website, www.ifind.com.my

3. How long do I receive my card upon registration?
Option 1 Instantly when you register at iFind brand partner outlets or during our events and activities Option 2 14 working days if your register through our website

4. Is there any membership fees?
There is no access fee or membership fees. Its free for life

5. Is the membership open to Malaysians and non-Malaysians?
It is open to all individuals, residents and non residents of Malaysia

6. Any restriction to sign up as a member?
Eligible members must of 18 years and above to apply for a membership

7. Where can I collect my points?
You can collect your points from all participating partner outlet. Just flash your card, simple as that! Or you can proceed to our website, www.ifind.com.my for e-Redemption.

8. What if the participating partners do not accept my iFind card?
You may call our Customer Careline at 03-21706351 for assistance

9. When can I start using my points?
You can redeem it anytime in store at participating partners. Its hassles free

10. When can I start collecting points?
As soon as you get your card, you’re ready to go.

11. Is there any expiry date to my points?
Yes. Your points will have 3 years validity from the last transaction in your card

12. How do I keep track of my points?
You may
a. Login to our website, www.ifind.com.my
b. Present your card at the partner stores

13. What happens if I lose my card?
You are required to contact our Customer Careline at 03-2170 6351 in order for us to issue a replacement card. You will be charged a RM10 or 1000 points maybe deducted from your account. Replacement card will be delivered to you within 14 working days.

14. What is the value of the points collected?
This may vary between different participating partners as they will determine the conditions based on the nature of their business

15. What is the value of the points redemption?
It will be 1 point equivalent to RM0.01

16. If I recommend my friends to be a member, what benefits do I enjoy?
You get to enjoy 50% points from the total purchase of your friends. So you still earn points while others spend

17. Are the points accumulated transferable between my friends?
Yes! Thats the whole fun of it. Get your friend to transfer points to you for full points redemption on services and products. Cash free transaction!

18. Can I exchange my points for cash?
No, points can only be exchanged for products and services by our participating partners