POLICY ON PERSONAL DATA

iFind programme respect the privacy of its Members. This is iFind’s policy on personal data collected through the programme. It is part of the Membership Terms and Conditions and Primary Members are responsible for ensuring that Supplementary Members, who are in their Accounts, are aware of these Terms and Conditions including this Policy on Personal Data.
Members shall ensure that all personal data provided to iFind is accurate at the point of submission and that iFind is kept abreast and updated of any change in their personal details.
iFind controls the personal data described below.
Use of Personal Data
Personal data supplied by an applicant for Membership, and/or which relates to the account of a Member, including without limitation, the personal data of the Member and Supplementary Member(s), may be used or processed by iFind and/or its affiliates in order to:
  • process the application
  • establish Member’s identity
  • process and deliver the iFind Card
  • operate the Member’s account(s)
  • facilitate access to and use of the website and mobile services relating to the Account
  • make decisions in relation to Members, including (without limitation), suspend the provision of services or terminate the Membership
  • confirm, update and enhance Members’ records
  • monitor volume and spend information
  • conduct market research and/or statistical analysis (for example in relation to credit, insurance and fraud)
  • identify and (if possible) prevent fraud
  • for marketing purposes (subject to any objections received and/or consents obtained, for which see below)
  • communicate with Members: via Points Statement, e-statement, sms blast, telemarketing or email blast
  • update status of Members
  • promote offers to Members
  • reply to Member’s enquiries made via call, email, letters, faxes, or facebook
  • fulfill Members’ requests including redemption requests.
In each case the processing will take place at any time during the course of the application process and/or in the course of the Membership, and may continue after the Membership has ended.
The supply of the following personal data by an applicant or a Member is necessary for the purpose of operating the Cardholder’s Account: Name, Correspondence Address, Gender, Mother’s Maiden Name, IC numbers, Date of Birth and, Contact Numbers, failing which the Account cannot be set up or continued, as the case may be.
From time to time, iFind may ask for additional information, to help improve its services to Members, to create more opportunities for Members to enjoy the programme, to follow up with Members for feedback or to help prevent abuse of the programme.
iFind may automatically collect other information about Members indirectly through its database such as customer profile and consumer behavior. Any customer information (including Members name and contact details) and consumer behavior but excluding information that relate to specific goods or services that a Member buys, may be used by iFind to analyze Members’ activity under the programme.
Any of this information may be used by, and shared between iFind and its Business Partners where necessary to operate the programme in order to provide Members with services relating to the programme, to communicate with Members, to status Members, to promote offers to Members, to fulfill Members’ requests including redemption orders and for identification purposes. iFind may also use that information, and share it with the Business Partners in order to facilitate various services to the Members, to extend Member benefits and special offers, and for marketing purposes including planning, product development, telemarketing promotions, research and other carefully screened marketing programmes or activities, which iFind and/or the Business Partners believe are likely to interest Members.
In the event that a Member or any individual who is the subject of the personal data supplied wishes to limit the use (including disclosure) by iFind and/or its affiliates in any way of any personal data supplied pursuant to these Terms and Conditions, they should make such request by notice in writing to iFind.
Recipients of Personal Data
iFind and its affiliates may therefore disclose personal data relating to, a Member and/or a Member’s Account(s), including without limitation the personal data of the Member’s Supplemental Members, to any of the following:
  • the Partners in the programme including promotional or short-term Partners and Business Partners and/or any other company that is permitted to supply products and/or services to Members under the programme;
  • any agents, service providers and/or subcontractors of iFind and its affiliates;
  • any person to whom iFind proposes to transfer any of its rights and/or duties relating to the programme;
  • and/or any other person(s) required or permitted by law or any regulatory authority.
Any of this information may be used by, and shared between iFind and its Business Partners where necessary to operate the programme in order to provide Members with services relating to the programme, to communicate with Members, to status Members, to promote offers to Members, to fulfill Members’ requests including redemption orders and for identification purposes. iFind may also use that information, and share it with the Business Partners in order to facilitate various services to the Members, to extend Member benefits and special offers, and for marketing purposes including planning, product development, telemarketing promotions, research and other carefully screened marketing programmes or activities, which iFind and/or the Business Partners believe are likely to interest Members.
In each case the recipients may be located in countries outside Malaysia that do not have laws to protect personal data, however in these circumstances iFind will use all reasonable efforts to ensure that personal data is appropriately protected.
Marketing
In the case of successful Membership applications, iFind intends to use the information supplied in an application and/or during the course of any Membership, to send Member, information about goods and/or services offered by iFind and its Business Partners which may be of interest. Such person(s) will be given the opportunity to indicate their consent to such contact by signing on the relevant application form or by giving online consent. Any person that wishes to withdraw such consent may do so by using the ‘unsubscribe’ facility on any marketing email or give notice in writing to iFind.
Information regarding the specific goods or services a Member buys from a particular Partner will not be passed to iFind or any other iFind’s Business Partners except where required to operate the programme. A Partner with whom a Member uses his or her Card or take up an offer, may use information about the specific goods or services which the Member registers interest or purchases, to market to the Member or to update a database on which the Member already appears and will be entitled to do this even if the Member leaves the programme. Members can refer to the iFind website at www.ifind.com.my to view the list of partners (which for these purposes include all companies in the same legal group).
Any of this information may be used by, and shared between iFind and its Business Partners where necessary to operate the programme in order to provide Members with services relating to the programme, to communicate with Members, to status Members, to promote offers to Members, to fulfill Members’ requests including redemption orders and for identification purposes. iFind may also use that information, and share it with the Business Partners in order to facilitate various services to the Members, to extend Member benefits and special offers, and for marketing purposes including planning, product development, telemarketing promotions, research and other carefully screened marketing programmes or activities, which iFind and/or the Business Partners believe are likely to interest Members.
iFind and its Business Members may also use the information supplied in an application and/or during the course of a Membership to contact Cardholders and/or their representatives regarding their use of the Cards. Any objection to such contact may be registered by: ticking the box supplied on the relevant application, nomination or registration form, or using the ‘unsubscribe’ facility on any related email followed by notice in writing to iFind at Ageless Brands Sdn Bhd (Co No 892849-T) B-13-11 Block B Level 13 Megan Avenue II 12 Jalan Yap Kwan Seng 50450 Kuala Lumpur or fax to 03-2170 6353.
Any of this information may be used by, and shared between iFind and its Business Partners where necessary to operate the programme in order to provide Members with services relating to the programme, to communicate with Members, to status Members, to promote offers to Members, to fulfill Members’ requests including redemption orders and for identification purposes. iFind may also use that information, and share it with the Business Partners in order to facilitate various services to the Members, to extend Member benefits and special offers, and for marketing purposes including planning, product development, telemarketing promotions, research and other carefully screened marketing programmes or activities, which iFind and/or the Business Partners believe are likely to interest Members.
Members are also requested to take special care to keep their PIN confidential and not disclose it to anyone else. iFind is not responsible for any abuse of the Member’s PIN. Should a Member believe that an unauthorized person has become aware of their PIN, the Member is obliged to contact iFind immediately
For as long as a Member remains in the programme and maintains his/her Membership with iFind, their information will remain with iFind. iFind will take all practicable steps to ensure the security of the data at all times from any unauthorized access. iFind will endeavor not to disclose any personally identifiable information to any organization unless necessary to operate the programme and/or if iFind is legally required to do so by law. Members will be treated as having given permission for disclosures referred to in this policy.